Open Hours
Mon - Fri:
8.00 am - 8.00 pm
9.00am - 6.00 pm
9.00am - 6.00 pm

Privacy Policy
and Terms of Use

Who we are?

Novacoat is a private limited company headquartered in the Autoeuropa Suppliers Park, Quinta da Marquesa, Lote 11, 2950-557 – Quinta do Anjo – Palmela – Portugal.

This Privacy Policy applies exclusively to the collection and processing of personal data made by Novacoat and is complementary to the terms and conditions mentioned in contracts for the provision of services and products.


The new General Data Protection Regulation (GDPR), approved by the European Parliament in May 2016, entered into force on May 25, 2018. Novacoat is committed to protecting the privacy of its customers and users and reinforces resources to privacy and data protection in strict compliance with the new regulation.

What Is personal data?

“Personal data” refers to data that allow the identification of individuals, directly or indirectly.

Type of personal data we collect, how and why

We collect personal data when registering on our website, when you request a product, service or information, make a complaint or provide an opinion.

Novacoat collects the personal data necessary for its activity, usually for the management of the contractual relationship and assistance, dealing with data such as name, address, telephone number, e-mail address, taxpayer number and data related to the purchase history.

We may also collect your data to disclose new products, services, special offers or other information that we believe may be of interest to you. Thus, is guaranteed the right of access, updating, rectification and removal. To do so, please send us an email to

Length of time

Whenever there are no legal requirements defined, the data will be stored for the minimum period necessary to achieve the aim that led to its collection.

For marketing and customer service purposes your data will be retained during 10 years after your consent or your last contact. During this period, you may void the consent.


“Cookies” are small software labels stored on your computer to optimize your browsing experience and to analyse the global performance of the website.

The cookies are used by Novacoat to:

  1. Collect IP addresses of users. In this way, we can customize your browsing preferences;
  2. Obtain statistical information about the website, for example, distinguishing new users from regular users. 

You can limit or restrict the admission of cookies through your browser options.

Data security

In order to ensure the security and integrity of the data provided by users of our website and digital platforms, we have implemented technological and organizational measures that help us keep information safe and up to date.

Although all measures are being taken, we remind our users of the importance of having their PC and browser up-to-date, configured security patches, active firewall, antivirus and antispyware, and make sure the websites are authenticated.

Third-party access

Novacoat may assign personal data to third parties for them to provide services on our behalf. When this happens, we investigate their reliability and the guarantees they offer at this level. Novacoat only provides the data strictly necessary and will always be responsible for the data that it makes available.

In addition, we may have to transfer personal data to enforce the law, protect or defend Novacoat property rights or act in urgent situations of data protection and security of our users, customers and public.

Changes to privacy policy

Novacoat reserves the right to update this Privacy Policy at any time. When you are using the services, you’re subject to these terms and any updates. Therefore, periodically review this Privacy Policy.


The responsible for the collection and processing of personal data is Novacoat Lda. If you have any questions about our privacy policy or the information we have about you, please contact us through  or by post mail: Novacoat – Parque de Fornecedores da Autoeuropa, Quinta da Marquesa, Lote 11, 2950-557 – Quinta do Anjo – Palmela – Portugal.